Subway

We live in Frazeysburg, which has a Subway, but chose to spend my money at any Subway but the one in Frazeysburg. The child that is supposed to be the manager is rude to customers and recluses her employees in front of customer. After her chastised her employee for daring to give give me the online special. I offered to go outside and order from my car, the young lady said she could do it, but next time, please order through the app. I thanked her and told her I would. That is customer service. She knew I was a regular, so she accommodated, but did tell me again, to please use the app. As I got to the register, the "manager" came out to run it. Wasn't out there when the young lady needed help. Waited until everyone was taken care then came. When she found out the young lady had given me the special, she acted like she had given the whole store away. Not giving the young lady a chance to explain, nor had she heard our conversation. She was very nasty to the employee in the way she told her in front of customers. She then turned to me and very nastily told me I had to use the app, they wouldn't do it again. I told her she had handled the situation very badly and should have spoken to the employee in private and found a better way to tell me. That she had acted very unprofessional. She snapped back SHE didn't think so. When I got home, I was upset and called the store to get her name. Immediately got a call from the child manager telling me she was not unprofessional. I had not asked for her to return my call, but she felt the need to call me, at my home to continue the conversation. That is harassment. I ended her unwanted call by telling her I would now see what her boss and the corporate office thought. Which I did. Big surprise!!! Never got a reply from either!! Not even an apology. Anybody out there that has absolutely no idea what customer service is, likes to show she's the boss, embarrasses her employee and a customer, is rude and not very bright, this is your dream career.

Small town subway. It's clean, quick, the food was fresh. The staff was nice and helpful as well as patient. It kinda off the beaten path. It's behind the carwash, its not very easy to spot from the road or driveway. It's not been real busy when we visited, but that is a good thing. Great place to stop if you are traveling through the area.