Pizza Hut

I am extremely upset with Pizza Hut located in Munster Indiana on Ridge Road. This is not how you treat loyal and repeated customers. I have a allergy two pork and about 4 days ago I picked up a personal pan pizza and when I got home discovered it had pepperoni and sausage on it. I called to speak to someone about it they apologized and told me they would apply a $6 off credit for my next visit. I just ordered two personal pan pizzas today but when I arrived the cashier told me there was no $6 credit that she could see for me. So that means the person I spoke with over the phone flat out lied to me. Then the cashier offered me $1 off which was pretty insulting. If I ever go back to this location I advise everyone to check your food before you leave

Past experiences were okay. Ordering on the app is easy enough to figure out and the food is on par with other Pizza Hut locations. But one bad experience is enough to sour me on this location. I placed my order on the app and quickly received a phone call that one of my selections wasn't available. They offered me a substitution and wound up charging me extra for it. If you have to make a substitution because you can't be bothered to stop someone from ordering a product, you shouldn't charge them for it. I was told the order would be ready in 25-35 minutes. An hour later, I had to call the store. They told me my order had JUST left their location because the driver had been sent to the wrong address on a previous order. Fair enough, I guess, but I deserve to be warned about a half-hour delay. When I asked if my order was going to be fresh or whether it had been sitting around for an hour, she assured me that it had indeed been sitting in a hot box for about an hour, so it wouldn't be cold. Whatever the temperature, food that has been sitting around for an hour is not fresh, so I had them cancel it. At the very least, they processed my refund immediately, so the whole ordeal is over with, but I will be avoiding this location in the future.