Potbelly Sandwich Shop

One if the worst experience I had with this specific location. I specifically told the lady I don’t want mushrooms in my sandwich (due to allergies). As the order was for takeout, when I reached home I found that my sandwich had 80%mushrooms with one small avocado and very few other toppings. I had to take out all the mushrooms and scrape off the sandwich to make it edible, before throwing out most of the remainder sandwich. It’s petty to call the location and ask for refund but I would never ever visit this location again as this had been my repeat experience. Lot of novice and customer-ignorant staff.

I always choose this location because the food and service is always consistently great. It's not the closest location to my home but I have never been let down. Tonight, I ordered online and picked up. I never really look at the order until I'm home and ready to eat. These were the worst salads I've ever ordered from Potbelly. And I've been to several different locations across the city and Suburbs. At first look, I can see they were not as fully packed than I'm normally used to. When I open them, the apples intended for the uptown were in my underground farmhouse. Because eggs are in the farmhouse, i cant just move the apples to the uptown because its been mixed in with the egg. I tried to eat the farmhouse but there is an apple taste that does not mix well with the farmhouse ingredients. I dont know if I want to eat the Uptown. I feel like I wasted $22. (This total includes a bowl of soup) The salads are untouched in the pic.

Online orders only, which we didn't know before we arrived so we placed an order online and waited outside. The online interface makes customization easy. After a week on the road, and having gone days without seeing many people willing to take covid precautions, I was happy to see the staff and most of the patrons masking and taking social distancing precautions. Thanks Potbelly!